For each order, Ranzi will send an invoice of the products by email or by post to the customer. The invoice is based on the information, which has given to the customer at the time of the order. Ranzi is assuming the delivery costs for “Standard shipping” from a contract sum of more than EUR 200. Express deliveries are charged separately when needed.
All orders will be by insured Courier (such as Ferrari, DHL, FedEx, TNT Express, etc., , hereinafter “courier” or “messenger”) delivered between Monday and Friday. Excluded are all local or national holidays. Ranzi is not responsible for consequential, relating to the courier service.
The products should be shipped out within the delivery date specified in the order confirmation (except Ranzi notifies the customer prior to the expiration of this period of the unavailability of a product. In that case, Ranzi refunds the amount of the relevant product or shows the alternatives to the client.
Should the customer cancel the order (after a delay of the delivery notification), the amount paid by the customer will be repaid as soon as possible, in any case not later than fourteen (14) days after the cancellation of the order by the customer.
A customer or a customer representative to be present at the delivery of the order to the specified address. During the acceptance of delivery by the courier, the customer is obliged to check that the quantities of the products supplied correspond with the given number, that the package is intact, undamaged, dry, original sealed and manipulated in any way.
Damage to the packaging or to the products or incorrect quantities must be noted on the documents of the nessenger. Without notes on the couriers documents the customer can’t make any objections to the exterior of the package in second moment.
Ranzi does not deliver to P.o. boxes.